Job Description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Corporate Processing Trainer will develop and conduct a variety of new hire and ongoing training classes to include loan processing, system use, and introduction to the use of Encompass.

Job Responsibilities:

• Develop mortgage curriculum and job aids for required use by all CrossCountry Mortgage employees to train and reinforce mortgage processing knowledge.
• Develop and conduct training sessions related to mortgage loan processing, the implementation of new software applications, procedures, and compliance requirements.
• Conduct web-based training and travel to branches as required.
• Provide feedback regarding the effectiveness of training and individual employee results, job performance, and future learning plans.
• Coordinate training meetings and events.
• Work to improve training methods and skills by introduction of new training methods.
• Complete annual E-Learning Plans.
• Articulate performance outcomes objectively for trainees and managers.
• Travel up to 50% to affiliate locations as is necessary, including out of state, to conduct training.

Qualifications and Skills:

• Bachelor's degree or equivalent combination of education/experience, preferred.
• 5 - 7 years of mortgage processing experience, preferred.
• 1 - 3 years of experience in a training role, preferred.
• Excellent training techniques, public speaking, and presentation skills.
• Excellent communication skills, attention to detail and ability to develop quality training material.
• Proficient in time management, organization, planning, and prioritization.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.


CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit

Job Tags

Temporary work, Traineeship, Local area,

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